Time Tracker: Transparency

This page answers, in plain language, the question "What is actually captured automatically about my working time?". It is deliberately a pure information page, so every employee can always understand which automatic entries appear in the Time Tracker and why.

What can I do here?

Read what kind of activity is captured automatically as a time entry
Read what is explicitly NOT captured
Understand why automatically captured entries cannot be deleted or edited, only commented on
Read who can see these entries
Read a note about the presence status (available/away) and its effect on capturing

Step by step

Navigate here via the "What is captured?" link on the Time Tracker home page.
Read the four information blocks: what is captured, what is not captured, how automatic entries are handled, and who can see them.
Use the back arrow to return to your own day view.

Fields explained

This page has no form fields — it is a pure information page.

Values & statuses

Not applicable — this page has no value lists of its own.

Capture per admin area

Since July 2026 the time tracker additionally captures dwell time per admin area — e.g. "Products", "Orders" or "Invoices" — on top of the four detail views (ticket, company, contact, task). The rules:

Only the area name and its internal path (e.g. /shop/products) are stored — never contents, inputs, screenshots or websites visited outside SELLERLOGIC Commerce Services.
No double counting: while an item (e.g. a ticket) is open, only that item counts — area time pauses automatically. A running stopwatch also takes precedence: its time window is subtracted from the area time.
The usual rules apply unchanged: capture only while your status is "Available" with the tab visible, inactivity ends the time retroactively, and an automatic entry is only created from 2 minutes of daily activity per area.

Capture of phone calls

Completed phone calls are also captured automatically — independent of the browser, since the information comes straight from the phone system (or from a call completed in the CRM):

Start, duration and the phone number or subject of the call are recorded; the call is attributed to the employee who handled it.
Every call is captured exactly once — even if the phone system reports the same call multiple times.
Call time takes precedence over area time: if you were active in an admin area during the call, only the call counts.

Frequently asked questions

Am I being secretly recorded?
No — this page exists precisely so it is transparent what appears automatically as a time entry. Automatic capture relates to the open/dwell time of the detail views (ticket, company, contact, task) and the admin areas (see above) while you are marked as "available" — not to arbitrary screen content or keystrokes.

Can I delete an automatically captured entry if it's wrong?
No, automatic entries are immutable for traceability reasons. However, you can always add a comment to explain the entry.

Is data captured while I'm marked as "away"?
No — no automatic capture happens in the "away" status (see the corresponding note on this page).

Who can see my automatically captured entries?
Generally you yourself, as well as — as part of the team report — your manager or people with the appropriate HR permission.