Bug tracker
Record, assess and publish reported faults, and keep affected customers informed.
2 pages
All topics in this area
- Known issues (bug tracker)The bug tracker collects reported problems in one place: customers report issues through the customer portal, and support records bugs from calls or…
- What customers seeWhich reported faults show up in the customer portal, which ones only the reporter sees, and which stay internal until they are fixed.
What's new?
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Attachments are checked before they are stored and before they are handed out
An attachment on
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The AI draft for a bug report works again
While recording a fault you could ask for a draft built from a call, a support ticket or a note. Until now that request always ended in a generic error, because the draft could not load the configured product list. The query now reads the correct column: the draft is produced again, and the suggested product is resolved against your active products. If no language model is reachable or the monthly budget is spent, the interface still tells you so explicitly instead of failing with an unspecific error. The draft still stores nothing: you take it over only after you have read it.
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The AI draft for recording a bug works again
The button that turns a note, a ticket or a call
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The bug tracker now has an area of its own
Until now the bug tracker was reachable only through the combined "Portal management" entry under CRM, and its help page lived in the CRM area of the knowledge base. Both are separated: the navigation now carries its own Bug tracker entry, and the knowledge base has its own "Bug tracker" area. New in it is the page What customers see: before you publish anything, it answers which entry shows up in the customer portal, which one only the reporter sees, and why a fault rated critical stays off the public page until it is fixed. Your bookmarks to the previous help page keep working.
Open the Knowledge Base →