Knowledge Base

Roadmap portal

Public roadmap, feature requests from your customers, and the notifications around them.

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What's new?

  • Declined requests no longer accept votes

    A declined feature request, or one already linked to a roadmap card, could still receive votes even though comments on it were already locked. Both terminal states are now frozen the same way - the voting section shows a notice instead of the voting options.

  • The roadmap's starting cards now actually appear

    Since 28 August a portal in which no card had ever been created was meant to receive two explanatory starting cards on its first start. They arrived nowhere: the database refused the write in every single workspace, and because that happened silently in the background, the roadmap stayed empty and looked entirely unsuspicious while doing so. The defect is fixed and the two starting cards are created on the next service start. Nothing about their content or their handling changes: they are published and can be edited or deleted in the portal administration like any other card. A portal that already carries cards of its own still receives no starting cards. Details: Customer portal: roadmap & sign-up.

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  • The roadmap no longer starts empty, and the empty state says what happens next

    a freshly set up portal used to show its customers a blank page with the sentence "Nothing in this column." - which answered the question "are you working on anything at all" with "no", without meaning to. Two things are new. First, a portal in which no card has ever been created receives two explanatory starting cards on first start; they are published and can be edited or deleted in portal management like any other card. Second, the empty state now names the next step: if a product filter hides everything, the product is named and a button clears the filter; if nothing has been published yet, the page leads to the request form, and the release archive leads back to the roadmap. Details: Customer Portal: Roadmap & Sign-in.

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  • The roadmap portal now has an area of its own

    Until now the roadmap portal was reachable only through the combined "Portal management" entry under CRM, and its three help pages lived in the CRM area of the knowledge base - between leads, tickets and customer records, where nobody looks for a roadmap. Both are separated: the navigation now carries its own Roadmap portal entry, and the knowledge base has its own "Roadmap portal" area. It holds Customer Portal: Roadmap & Sign-in, Roadmap portal: feature requests and Roadmap portal: notifications. Portal management stays where it is: besides the roadmap it also curates the bug board, moderation and the portal products. Your bookmarks to the previous help pages keep working.

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