Knowledge Base

Fulfillment

Fulfillment shows you all orders that still need to be made ready for shipping — from picking to packing to shipping. You can check off individual items, work on several orders together, and print packing slips and picking lists.

Screenshot of the Fulfillment pageScreenshot of the Fulfillment page
View: /erp/fulfillment

What can I do here?

  • View key figures for pending, picking, packing, and already shipped orders, plus the average processing time
  • Filter orders by status and priority and search by keyword (e.g. order number)
  • Advance an order to the next processing stage with one click (Pending → Picking → Packing → Shipped)
  • Expand an order to see its individual items and check off the picked quantity per item
  • Record a tracking number and carrier for an order
  • Work on several selected orders together (start picking, mark as packed/shipped, cancel)
  • Generate and print a combined picking list for selected orders
  • View and print a packing slip for a single order

Step by step

  1. Advance an order to the next stage: Click the arrow ("Advance") in the order's row — the status automatically moves to the next stage (e.g. from "Pending" to "Picking").
  2. Pick items individually: Click the order number to expand the row. For each item with status "Not Picked", click "Pick" — the storage location is shown alongside.
  3. Record a tracking number: Click the pencil icon on an order in packing/shipping, enter the carrier and tracking number, and confirm.
  4. Work on several orders together: Check the boxes of several orders, then choose a batch action (start picking, mark as packed, mark as shipped, cancel), or generate and print a combined picking list.
  5. Print a packing slip: Click the receipt icon on an order — the packing slip with customer, shipping address, items, carrier, and weight opens for printing.
Rebuilt excerpt of the view: /erp/fulfillment

Fields explained

Field Meaning Notes/Effect
Order Order number the fulfillment task belongs to —
Status Current processing stage of the shipment See values below
Priority Urgency of the order See values below; urgent orders are highlighted
Items Number of distinct products and total piece count Shown in detail when expanded
Storage Location (per item) Where the item is to be picked from Needed when picking
Carrier Carrier chosen for shipping Recorded manually
Tracking Number Shipment tracking number Recorded manually once available
Assigned To Employee working the order Optional

Values & statuses

Status (fulfillment_status)

Value Plain-language meaning What happens
pending Pending Order is waiting to be processed
picking Picking Items are being retrieved from the warehouse
packing Packing Goods are being packed
shipped Shipped Shipment has left the warehouse
delivered Delivered Shipment has been delivered to the customer
returned Returned Shipment was sent back
cancelled Cancelled Order was cancelled

Priority (fulfillment_priority)

Value Plain-language meaning
normal Normal priority
high High priority
express Express — should be handled preferentially

Frequently asked questions

How do I move an order from "Pending" to "Shipped"?
Use the advance arrow in the order's row — each click moves the order one stage forward (Pending → Picking → Packing → Shipped).

Can I change a tracking number afterward?
Yes, the pencil icon lets you edit the recorded tracking number at any time.

What's the difference between the picking list and the packing slip?
The picking list combines the items of several selected orders, sorted by storage location, so picking in the warehouse can be done efficiently. The packing slip relates to a single order and contains customer, address, and shipping data for packing.

What does it mean when an item is marked "Not Picked"?
The quantity for this item has not yet been retrieved from the warehouse; it is only marked as done after clicking "Pick".