Signing in

SELLERLOGIC Commerce Services runs a separate, isolated area for every company. So that the sign-in page knows which company you mean, your account is part of the address.

Your sign-in page is:

https://<your-account>.admin.scs.sellerlogic.com

<your-account> is your company's short name, for example sellerlogic. Bookmark this address and you take the shortest route.

What can I do here?

Sign in with your e-mail address and password
Sign in with a passkey, without typing a password
Have a forgotten password reset
Enter your second factor if two-factor confirmation is switched on

Step by step

Open your sign-in address.
Enter your e-mail address and your password.
If two-factor confirmation is switched on, then enter the code from your authenticator app or a recovery code.

Open the general address https://admin.scs.sellerlogic.com. The page explains that sign-in happens at your own company's address and asks for your account first. As soon as you type the name, the page already shows the resolved address as a link, before you click any further. Once you continue you land on your company's sign-in page and continue with e-mail and password as usual.

Your account is remembered on this device and prefilled next time.

Your account name consists of lowercase letters, digits, hyphens and underscores. If you do not know it, ask a colleague with administrator rights. For security reasons the sign-in page itself gives no information about which accounts exist.

The general address also shows an "Operator console" link - is that for me?
No. That link is only for SELLERLOGIC employees who run the platform itself. Your company account can never sign in there - use the account question above instead.

I landed on another company's sign-in page - how do I get back to the account question?
On your own company's sign-in page you will find a "Back to account selection" link right under the title. It leads back to the general address where you can enter your account name - a mistyped name, an old bookmark or a forwarded link no longer needs to be fixed by hand in the address bar. On the general address itself this link does not appear, because there is nowhere for it to lead back to.

Frequently asked questions

Why does signing in ask for an account at all?
Because the same e-mail address can exist in several companies, for instance for consultants or agencies. Without the account it would not be clear which area is meant. If you open your own address directly, the question does not appear.

I typed the wrong account, what happens?
You land on an address that belongs to no company and see a notice saying so. Simply go back and enter the name again.

Can I still sign in without the extra step?
Yes. Anyone opening their company's address directly never sees the account question.

Sign-in fails - what does the message mean?
The page names the reason, as far as that is possible without giving away account information: if the sign-in service is currently unreachable, it says so. If your workspace is not ready yet (for instance right after registration), it says that too. For a wrong e-mail address or wrong password the page deliberately shows only a general message - for security reasons it does not reveal whether the e-mail address exists at all.

I clicked "Forgot password" several times - which e-mail counts?
Always the most recent one. Every new request immediately voids all links sent before it. If you open an older link you will see a notice that it is no longer valid - simply request a new link and use the latest e-mail. On top of that, every link expires by itself after one hour.

How safe is the password-reset link?
Worth as much as your password itself - do not pass it on and do not forward the e-mail to anyone else. So that it does not end up unnoticed in logs or in the browser history, it carries its secret behind a hash sign; browsers never send that part of an address to a server. Once the page for setting a new password has loaded, the secret also disappears from the address bar.

My passkey is no longer offered, what happened?
A passkey remembers the address it was created under. Our address changed at the end of July 2026, so passkeys created before then are no longer valid and are not offered to you at all. Sign in once with your password and a recovery code, then create a new passkey in your profile. The new passkey is bound to your whole sign-in address and survives a later rename of your account.

The sign-in page opens light even though my device is set to dark.
That is intentional: sign-in defaults to light regardless of the device setting, because most visitors arrive here from the equally light homepage. The switch in the top-right corner of the page lets you change this to dark at any time - the choice then also applies to registration and the admin interface, because all three share the same stored value.

I created a passkey, yet a different address still asks me for one.
That is intended and cannot be worked around technically: a passkey always belongs to exactly one address. A passkey created under admin.scs.sellerlogic.com therefore does not apply on the company network under admin.scs.sl.local - and vice versa. Create a separate passkey for every address you sign in through. You can tell the two cases apart by the message: if it says a passkey exists for a different address, that second entry is what is missing. If it simply says "no passkey", you do not have one yet.

Why does the system ask for recovery codes before I can set up a passkey?
Because otherwise a single passkey would be the only way into your account. If it is lost, or belongs to an address that no longer exists, you cannot get back in - not even to the page where you would create a new passkey. So create recovery codes under "Profile" first, keep them outside the system, and set up the passkey afterwards. Once you already have a passkey, any further one can be added without this intermediate step.

I created recovery codes, but the system does not count them as a second way.
Then the confirmation is missing. You get to see the codes in plain text exactly once - after that we only hold them in encrypted form, and we could not show them to you again even if we wanted to. A set that nobody wrote down does sit in our database, but it will not help you in a single situation. So that this cannot turn into a false sense of safety, a set only counts as a second way once you have explicitly confirmed that you stored it. Confirm only when the codes really are outside the system - printed out or in your password manager. If you closed the window beforehand, simply generate a new set; the old one expires in the process.

Switching to the platform console asks me for a passkey and I cannot get past it.
The platform console is a separate area for our support staff and requires its own passkey. Your company area never does. If your passkey is not at hand, enter a recovery code on the same screen or choose "Use password instead". You can also simply cancel and carry on working in your own area - it stays fully usable.

I entered my password and the code and am still turned away - what happened?
There is a five-minute window between the password and the second factor. The account state is checked once more at the end of that window, immediately before you are let in. If your account was deactivated in the meantime, or is currently locked because of several failed attempts, the page names exactly that as the reason instead of blaming the code. For a lock it also tells you in how many minutes you can try again; it expires by itself. If your account is deactivated, only a colleague with administrator rights can help. If you entered a recovery code in the attempt: it stays valid and has not been used up.

I reload the page and am suddenly signed out.
That must not happen, and since 25 August 2026 it no longer does. A reload, a jump in from an external link or a restored browser tab all keep you signed in. The session affected in particular was the one in which a SELLERLOGIC colleague works on your behalf - that one now survives a reload as well. If you are signed out all the same, your session really has expired; simply sign in again.

I see "Product not released yet" and cannot get any further.
The message itself is correct: you have opened an area that is not released for your company - via an old bookmark or a shared link, for example. Until 25 August 2026 the menu disappeared along with it, which made the page a dead end. That is fixed: the product bar and the menu stay in place, so you simply click an area you are allowed to use. If you genuinely need the locked area, get in touch with your contact at SELLERLOGIC.

While a takeover is running - a SELLERLOGIC colleague working on your behalf - the message no longer appears at all as of 26 August 2026. During a takeover the platform console is simply not the right place; opening it now takes you straight back to your start page instead of showing a notice about a missing release that was factually wrong for support staff.

I work in the console every day and still have to sign in again regularly.
That is intended. A sign-in is valid for at most seven days, counted from the moment you last entered your password or used your passkey. That deadline runs regardless of how much you work in between - daily use does not extend it. After that the console takes you back to the sign-in page once, and the seven days start again with the new sign-in.

The reason is the protection of your account: if a sign-in could be extended indefinitely, a session credential that had been stolen once could be used forever, with nothing ever ending it on its own. The fixed upper limit rules that out. Independently of this, the old rule still applies: if you do not sign in for seven days, the session ends as well.

Your work is not lost, but a form that happens to be open is not carried over. Save longer entries as you go if you keep the console open across several days.

My account is currently locked - can I still reach the platform console by switching over from my company area?
No, and since 25 August 2026 that is actually how it behaves. A lock after several failed attempts applies to every way into the console: signing in with a password, signing in with a passkey, and switching over from an area you are already signed in to. Previously the switch still landed you in the console, because it only checked whether the account was still active - not whether it was currently locked. The page now names the lock as the reason and tells you in how many minutes you can try again. Your company area is unaffected and stays fully usable.

Keep your recovery codes outside the system - printed out or in your password manager, for example. Without a passkey and without a code you can no longer get in yourself; at that point only a colleague with administrator rights can help.